A. Dnote is a mobile payment and loyalty system that is smart, simple and secure to use. Dnote enables businesses to accept payments from customers on a smartphone, tablet or computer.
A. No, a customer must link either a debit or credit card to Dnote in order to pay using Dnote.
A. Please sign in at: https://ba.dnote.me. Please remember to bookmark this page for future use.
A. To reset a password go to: https://ca.dnote.me, then click on "Forgot your password" enter in your mobile number and click "Reset Password". You’ll receive a text with a link, click the link and follow the directions to reset your password.
A. To reset your PIN go to https://ca.dnote.me, log in, then click on the hamburger/menu (three lines) in the upper right corner. Click "Settings", then click "My Profile" scroll down and click on "Reset my PIN". You are required to re-enter your password to reset your PIN – which is extra security for you.
A. Once your customer (in-person) has entered his/her PIN to approve the transaction, an "Approval" page will display after the "Submit" button is click. If the transaction is "Declined", a page will diplay with a "Declined" message.
A. Upon clicking the mobile phone icon on the lower left side of the screen during the transaction process, a text will be sent to your customer. The business will show the transaction under the customer name in "Yellow" and it will display "Pending" on the transaction. Once your customer has approved the transaction, the transaction under the customer name will appear “Green” and it will display "Approved" on the transaction.
A. Upon clicking "Submit" on the transaction approval/customer PIN approval page, a "Transaction Declined" message will appear. You can try accepting a lower amount on Dnote and the remainder in cash, or all cash.
A. Your customers can logon to Dnote at https://ca.dnote.me, by entering his/her mobile number and password.
A. The transaction will appear from: Dnote-"your business name". Please remind your customers that Dnote will be the main business that appears on all transactions.
A. No. Dnote will work with a personal or merchant bank account.
A. Dnote requires a PIN approval and sends a text notification for every transaction. Our system has this built-in protection for your customers and your business, which keeps everyone informed and minimizes chargebacks.
A. Dnote will first refer the customer to your business to try to resolve the issue. If no resolution is reached, Dnote will discuss with the business to resolve the issue quickly.
A. Currently Dnote will only work with customers that have a smart phone.
A. Dnote will work on any smart phone, tablet or computer; it just needs to be connected to the internet.
A. Dnote is a web-based app (not a mobile app) thus, there is no app to download. Simply login at: https://ba.dnote.me.
A. Dnote plans to support text and email communication with your customers. You will be able to notify customers about new products and/or services available, discounts and special promotions, birthday and anniversary promotions, as well as spending and frequency reward programs.
Dnote Mobile's digital gift cards are better than cash.